Frequently Asked Questions.
Here are some common questions about MaMa Malawi Handmade With Love.
What payment methods do you accept?
We accept the following payment methods: iDeal, PayPal, SEPA Direct Debit, Stripe(VISA, MasterCard, & American Express), Bancontact, SOFORT, Giropay, EPS, Przelewy24 (P24), AliPay and Multibanco
What is the return policy?
You can find our complete return policy by clicking here
When will I receive my order?
This depends on your location and shipping method/carrier.
For national orders, we strive to process them within 14 days
For orders within the EU, we strive to process them within 21 days
For international orders, we strive to process them within 28 days
What do I do if I never received my order?
We recommend contacting the shipping company first with your corresponding Track & Trace number.
If this isn’t helpful, please don’t hesitate to contact us to see if we can help you further. You can write us an e-mail to [email protected]
How are the products made?
All of our products are handmade with love.
This means that every product is unique and will not look the same as another one.
Where are you located?
Our address is: Johan van Oldenbarneveltlaan 32, 2582 NS, The Hague Netherlands.