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FAQs

Frequently Asked Questions.
Here are some common questions about MaMa Malawi Handmade With Love.

What payment methods do you accept?

We accept the following payment methods: iDeal, PayPal, SEPA Direct Debit, Stripe(VISA, MasterCard, & American Express), Bancontact, SOFORT, Giropay, EPS, Przelewy24 (P24), AliPay and Multibanco

What is the return policy?

You can find our  complete return policy by clicking here

When will I receive my order?

This depends on your location and shipping method/carrier.

 

For national orders, we strive to process them within 14 days

 

For orders within the EU, we strive to process them within 21 days

 

For international orders, we strive to process them within  28 days

 

What do I do if I never received my order?

We recommend contacting the shipping company first with your corresponding Track & Trace number. 
If this isn’t helpful, please don’t hesitate to contact us to see if we can help you further. You can write us an e-mail to [email protected]

 

How are the products made?

All of our products are handmade with love. 

This means that every product is unique and will not look the same as another one. 

Where are you located?

Our address is:  Johan van Oldenbarneveltlaan 32, 2582 NS, The Hague Netherlands.

How do I contact your company if my question isn't answered here ?

You can write us an e-mail to the following addresses:

[email protected] & [email protected]

You can call us on the following number: +316 243 517 09

 

Still need help? Send us a note!

For any other questions, please write to us at [email protected]

or call us on +31 624 351 709

022032051 041